Terms & Conditions

The price quoted is open for acceptance within 30 days providing that the work can be commenced within 90 days (excluded quotes for repairs to gas appliances or central heating), both periods being from the date of the quotation. If you decide that you would like us to commence work after this time, we will let you know if there has been a change in the price requiring a revised quotation and the reasons why.

 

PlumbHeat Assist shall quote the cost of installing/repairing central heating equipment or gas appliances as discussed with you and/or specified in the quotation form. Once you have accepted this quotation PlumbHeat Assist undertake to carry out all the work necessary to complete the work described in our specification and this quotation subject to the conditions below.

 

PlumbHeat Assist will carry out the whole of the work specified in this quotation at the price quoted but any variation or additional requested by you and carried out by PlumbHeat Assist including variations the necessity of which becomes apparent after work commences, will be subject to an additional charge. We will need to access your home at all times during installation/repair.

 

The time estimate provided for completion of installation is our best estimate of the likely time scale prior to commencement of the installation, and we cannot accept liability for any cost, losses or expense of whatever nature incurred by you as a result of any delays.

 

The price specified in the quotation does not include the price of removing any dangerous or hazardous waste material as required under section 19 of the landfill regulations or Waste electrical equipment regulations found when installing/repairing/maintaining your central heating/ gas appliance. This will be subject to an additional charge.

 

If you are a tenant, you will need your landlord’s permission to carry out the work covered by this quotation/invoice. PlumbHeat Assist will assume that you have obtained such permission. PlumbHeat Assist shall not have any liability for any loss or damage however arising from failure to obtain such permission.

 

Your order is accepted subject to the condition that you are responsible for ensuring that there is an adequate gas supply to the dwelling prior to the commencement of the work. We can put you in touch with Transco to arrange this if necessary. Where PlumbHeat Assist states “fitted to point” it means to a suitable gas point within 1.5 metres of the position to which the appliance is to be fitted. Any extra pipe work or alterations to fire openings, flue, cabinetry etc. will be at extra cost to you. Where such a supply is not laid or fire openings or cabinetry require alteration to enable work to commence within 90 days of the date of the quotation, PlumbHeat Assist reserve the right to cancel your order and PlumbHeat Assist shall not have any liability for any costs, loss or damage arising from such a cancellation.

 

All fitted furniture, carpets, linoleum and special types of flooring, for example, tongue and groove parquet, hardwood, rubber or tiled floors must be removed as required by PlumbHeat Assist and you shall be responsible for their replacement when the work is completed. In many cases, this removal and replacement is best left to a specialist contractor and you should seek advice accordingly.

 

The work will be carried out in a professional manner but PlumbHeat Assist cannot be held liable for any damage unavoidably caused to decorations, fittings and the like as a result of installing/maintaining any new or existing equipment as specified in the quotation or removing, replacing or disturbing existing pipe work, appliances, tanks, cylinders or other fixtures and fittings.

 

Where PlumbHeat Assist needs to connect new equipment to your existing central heating system it shall not be liable for any breakdown or poor performance of or damage caused to your existing system as a result of faulty pipe work or some other defect or malfunction of your central heating system.

 

PlumbHeat Assist cannot accept liability for any deterioration in the performance of the central heating system caused by fluctuations in the water pressure provided by your water supplier.

 

PlumbHeat Assist shall not have any liability for any failure to perform its obligations under this quotation/invoice if it is prevented from doing so by causes reasonably beyond its control, including unforeseen circumstances, such as industrial disputes, strikes, lock-outs,fire, accidents, war or problems with the fabric of the building including the roof, or problems with goods being delivered on time by a third party.

 

PlumbHeat Assist shall not have any liability for any indirect, special or consequential loss or damage or loss of profit with the exception of damage for death or personal injury. The total liability of The Edinburgh Boiler Company under this agreement shall not exceed the price paid. Further, should any additional work be required as a result of such unforeseen circumstances, you will be responsible for meeting the costs of such work.

 

All work carried out by PlumbHeat Assist, carries a full 12 months guarantee (only where materials and appliances are supplied by PlumbHeat Assist), except servicing/maintenance /repair work which is guaranteed for 28 days.

 

Should you cancel your order at anytime prior to the commencement of the work, PlumbHeat Assist will retain the deposit as a contribution towards any costs which it has incurred or the cost of parts.

 

A quotation/invoice cannot be varied except in writing by PlumbHeat Assist.

 

In the absence of any prior written agreement to the contrary, payment of charges are required of our invoice. Failure to make payment within 14 days of the due date will result in the matter being referred to our Debt Collection Agents whose charges will be added to, and payable with the invoice debt.

 

Materials and tools held at the Customers premises are the responsibility of the customer to ensure they are safe and secure, any losses of materials on site are chargeable.

 

Any additional work carried out not seen in the original survey will be chargeable at our current chargeable day rates.

 

Completed work may be photographed and used by The Edinburgh Boiler Company who own the copyright to such photographs.

 

This agreement is governed by Scottish law and the parties agree to abide by the exclusive jurisdiction of the Scottish courts

 

Cancellation of any material purchased for use on the job and subsequently not required are chargeable at the suppliers “handling/restocking charge”.

 

We reserve the right to decline any work undertaking.

 

Unsafe or incorrectly fitted gas appliances covered by CORGI will be disconnected at the main supply and the regulatory authorities and informed accordingly

 

External drains, gutters and plumbing works exposed to the weather elements are not covered by any PlumbHeat Assist y warranties, all liability rest with the material supply warranty and the property owner.

 

The quotation price includes were appropriate, an electrician to wire, test and certify the appliance for connection to your property’s electrical supply. This assumes that your current wiring is sound and requires no alteration in order to meet the required standard under the current regulations. Should any alteration be required then the electrician will discuss any extra costs with you before work is carried out. You will be required to settle this extra cost directly with the electrician.

 

PlumbHeat Assist will not be responsible for the loss of cavity wall insulation materials resulting from openings that need to be made as part of the installation works.

 

PlumbheatAssist will send a confirmation when we have received and reviewed your application for our Rapid Repair service.